Returns Policy
Should you wish to make a return for any reason we are happy to help.
Please action your request within 14 days of the delivery receipt.
What do I need to do:
- Ensure the items are unused with their original packaging.
- Email us at sales@earls.co.uk putting RETURNS REQUEST into the subject header or calling us on 01327858221.
- We will want to know why the product needs to be returned for example ordered in error, wrong part delivered together with your order number, name, and delivery address. It will be helpful to know if you would like a refund or replacement.
- If the product arrived damaged photos of the packaging and the product will be useful
Emails will be answered within 2 working days.
Once we have all the above information
One of our team will review and within 24 hours provide you via email with a returns instructions or next steps (or contact you for further information should a return not be authorised).
Credit will be issued as soon as the returned goods are received then processed and approved.
Other helpful information
Spare parts: as we do not hold spare parts, we may refund the product that is damaged or missing a component for you or replace the whole product.
Where there is a manufacturer query, we will work with you on a satisfactory response from the original manufacturer as appropriate.
Our office hours are Monday to Friday 8:30am to 5pm any request received outside of these hours will be worked on the next business day.